The Events Insight Podcast January 2026
It's How You Deal With It That Matters...
The latest episode of The Events Insight Podcast features a conversation with Peter Watts and Helen Moon, focusing on how the events industry has evolved since COVID. A key theme is that events are fundamentally about people, from the teams delivering them to the guests experiencing them.
The discussion highlights how the industry has had to rebuild skills and confidence, while also rethinking old habits and investing more in training and guest experience.
Helen also shares how EventWell has grown through creating sensory spaces at events, stressing that accessibility and inclusion must be meaningful, not just a tick-box exercise.
Both speakers emphasise the importance of supporting not just attendees, but also event staff and crews, who are often overlooked despite working in high-pressure environments. Through examples ranging from crisis management at AFC Wimbledon to personal stories of impact at the Isle of Wight Festival, the episode reinforces a simple message: things will always go wrong in events, but success comes down to how you respond.
Ultimately, the future of the industry depends on better investment in people, stronger support systems, and more inclusive experiences for everyone.
You can watch the full conversation here: https://youtu.be/rSe8wxgflSU?si=XusvIVC1rSRnyF2U